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Returns & Exchanges

Last Update 2年前

What is your return policy? How do I return a gift purchased on vionicshoes.com? Where can I find my order number? How long does it take for returns to be processed? How do I return or exchange an item?

Do you provide free returns?

Mel Watts

Last Update 3年前

We provide one free return label for your first return within each order. If you need to proceed with any further returns, we charge a flat rate fee of $12.50. Please contact our service team at [email protected] and we will provide you with a return label generator. 

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