How can I check my order status?

There are a few ways you can check the status of your order:

1. Check the status of an individual order by using our Track an Order page. All you will need is your order number and the email you used when placing your order. You can find your order number in your order confirmation and shipment confirmation emails.

2. You may also sign in to your account and view the status of your order. Please keep in mind that orders placed before the creation of your account will not show up in your account.

You can also contact us Monday-Friday from 8:30 a.m. to 3:30 p.m. AEST to check the status of your order.